Policies & Terms | De Palms Hotels

01 / Check-In Special Policy

We strive to make arrival effortless and smooth:

Standard Check-In: Check-in begins at 2:00 PM. Early check-in before 2:00 PM is subject to room availability upon arrival.
Early Check-In Before 5:00 AM: Check-in before 5:00 AM without prior notice will still maintain a checkout time of 12:00 PM on that same day. Guests wishing to extend their stay through the night should arrange with the front desk in advance.
Identification: A valid government-issued photo ID (Passport, Driver's License, or National ID) is required at registration for all resident guests.

02 / Check-Out Strict 12:00 PM

To allow our housekeeping team adequate time to prepare rooms for arriving guests:

Checkout Time: Standard checkout time is strictly 12:00 PM (Noon).
Late Checkout: Late departures must be requested at reception at least 3 hours prior to checkout. Extensions are subject to room availability and may attract a nominal late checkout fee.
Key Card Return: Please surrender all room key cards at the front desk upon departure.

03 / Clean Air Strictly Enforced

For the health, safety, and comfort of all hotel residents:

100% Smoke-Free Rooms: Smoking of any kind—including cigarettes, cigars, electronic cigarettes (vapes), and shisha—is strictly prohibited inside all guest rooms, suites, and interior corridors.
Designated Smoking Areas: Smoking is permitted exclusively in designated open-air outdoor zones, such as the Bush Bar and courtyard gardens.
Sanitation Fee: Any guest found smoking in a room will be assessed a mandatory deep-cleaning and air-ionization restoration charge.

04 / Visitors Safety First

We take guest safety and property security seriously:

Reception Sign-In: All non-resident visitors must register at the front desk before proceeding to residential floors.
Visiting Hours: For the tranquility and privacy of resident guests, visitors are not permitted in guest rooms after 10:00 PM.
Overnight Occupancy: Only registered guests are permitted overnight stay. Unregistered overnight visitors will incur supplementary room occupancy rates.

05 / Atmosphere 10:00 PM – 7:00 AM

De Palms is designed for calm, restful stays:

Quiet Hours: Observed daily between 10:00 PM and 7:00 AM. Please maintain television, media, and conversation in rooms and hallways at a considerate volume.
No Parties: Unauthorized parties, loud gatherings, and disruptive noise inside guest rooms are strictly prohibited.
Management reserves the right to decline or terminate service to anyone engaging in conduct that breaches the comfort and peace of other patrons.

06 / Property Room Care

Every space has been thoughtfully outfitted for your convenience:

Room Furnishings: Guests are kindly asked to treat all room electronics, furnishings, artworks, and linens with due care.
Damages & Missing Amenities: Any accidental or willful damage to hotel property, or missing inventory (towels, bathrobes, remote controls, fixtures), will be billed to the guest's folio at full replacement value.

07 / Facilities 7:00 AM – 9:00 PM

Enjoy our courtyard pool and lifestyle comforts safely:

Access: The swimming pool is reserved for resident hotel guests and authorized club visitors.
Safety & Glassware: No glassware or breakables are allowed in or immediately around the pool water. Proper swimwear is required.
Children: Children under the age of 14 must be accompanied and supervised by a responsible adult at all times while at the pool area.

08 / Bookings Reservations

Clear, straightforward reservation processes:

Payment: Reservations are guaranteed upon confirmed payment. We accept verified electronic bank transfers, Point of Sale (POS) debit/credit cards, and verified corporate accounts.
Cancellations: Cancellations or adjustments made at least 24 hours prior to standard check-in time may be rescheduled without penalty, subject to room availability.
No-Shows: Same-day cancellations or failure to arrive without prior notification are non-refundable.

Policies &House Rules.